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Organization, permissions, support

Use this section to explain who can access what and how to escalate a problem with the right diagnostics.

Organization, permissions, support

This section is about people and help: who on your team can access what, how you stay informed through notifications and activity, and how to get support with the right diagnostics when you need it.

Subusers and permissions let you give teammates limited, role-appropriate access instead of sharing one login. Notifications and the activity log tell you when an operation succeeds or fails, and profile settings keep your account secure. When something needs escalation, you open a support ticket that already carries the DNS, SSL, cache or platform details support needs.

Use cases

  • A teammate needs limited access.
  • A notification points to a failed operation.
  • Support needs DNS/SSL/cache/platform details.

Workflow

  1. Open Organization / Authorization or Support.
  2. Review role or ticket context.
  3. Attach relevant operation/domain/status data.
  4. Track response.

Checks

  • Subuser uses parent-owner scoping.
  • Notifications do not leak other accounts.
  • Support ticket includes enough diagnostics.

Topics

Team roles: viewer, editor and owner

Give each colleague their own login and the smallest role that lets them do their job. The same role is enforced on the API, so a bearer token can never do more than the person it belongs to.

Activity history: who changed what

Every operational change on an account is recorded with the person behind it, the time, and the before and after values. Activity history answers "who purged that path" and "when did this record change" without asking support.

Related pages