Status message glossary
Understand Waiting DNS, SSL pending, healthcheck failed, object storage gated, and similar statuses.
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Separate CDN cache from browser cache, purge the right path, and verify with clean requests.
Troubleshooting and status glossary
Separate CDN cache from browser cache, purge the right path, and verify with clean requests.
A customer deployed new CSS, JS, or HTML to the origin, but visitors (or the customer) still see the previous version.
Check whether the response is now MISS (purge worked, browser cache is the leftover — use a private window) or still HIT (the purge path did not match — purge the exact path including locale prefixes or query strings).
Only for URLs whose content changed but whose path stayed the same. Versioned asset URLs avoid this entirely; HTML pages usually need a purge or a short TTL.
Mobile is not cached separately — a purge clears the same entry for both devices. Content that stays old on a phone is almost always the visitor's own browser cache; confirm with a hard refresh or a private tab.
Understand Waiting DNS, SSL pending, healthcheck failed, object storage gated, and similar statuses.
Use Operations to diagnose async deploy, import, purge, certificate, and platform actions.
Diagnose DNS propagation, wrong CNAME targets, and nameserver mismatches with safe public tools.