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Open a support ticket with diagnostics

Send a focused ticket with account, domain, operation, and status details.

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Organization, permissions, support

Open a support ticket with diagnostics

Send a focused ticket with account, domain, operation, and status details.

Panel path

  1. Management Panel
  2. Support
  3. Create ticket
  4. Diagnostics attachment

Prerequisites

  • Ticket must not include token, password, private key, or access key.
  • Domain/account data is shared only at the minimum required level with screenshots.
  • Operation timestamp/status is enough starting context for support.

Step-by-step guide

1

Open ticket with correct category

Support request should include product, account, and visible status context.

  • Open Support.
  • Choose category and short description.
  • Check screenshot for secrets before attaching.

Expected result: Support starts with the right product/context.

cdnctl equivalent 
# Support ticket is opened in the panel.
2

Attach diagnostics safely

Screenshots explaining Operation, DNS, or SSL state use narrow data masks.

  • Include operation status and timestamp.
  • Remove secrets such as token/password.
  • Mention public URL test result.

Expected result: Ticket contains enough useful information without sensitive data.

cdnctl equivalent 
cdnctl operations list --account <account_uuid>

Verification

  • Ticket contains no secret.
  • Operation/status is customer-visible.
  • Screenshot masks only data fields.

Use cases

A customer has SSL pending or DNS verification failed and needs help.

Quick workflow

  1. Open Support.
  2. Create ticket.
  3. Include domain, account alias, operation UUID if visible, time window, and screenshot.
  4. Follow ticket status.

Checks

  • No secret/token is included.
  • The issue category is clear.
  • Customer-visible status is included.

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