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Open a support ticket with diagnostics

Send a focused ticket with account, domain, operation, and status details.

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Organization, permissions, support

Open a support ticket with diagnostics

Send a focused ticket with account, domain, operation, and status details.

Use cases

A customer has SSL pending or DNS verification failed and needs help.

Workflow

  1. Open Support.
  2. Create ticket.
  3. Include domain, account alias, operation UUID if visible, time window, and screenshot.
  4. Follow ticket status.

Checks

  • No secret/token is included.
  • The issue category is clear.
  • Customer-visible status is included.

Smoke tests

  • PublicMarketingCacheContractTest keeps help guidance public and cache-safe.

Related pages