Status message glossary
Understand Waiting DNS, SSL pending, healthcheck failed, object storage gated, and similar statuses.
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Troubleshooting and status glossary
Use this section when a user sees a status or error and needs the next safe action.
Troubleshooting and status glossary
Use this section when a user sees a status or error and needs the next safe action.
Use cases
- Waiting DNS is shown after hostname creation.
- A deploy operation is queued or failed.
- Object Storage is gated by readiness.
Workflow
- Read the status.
- Open related operation/log/status page.
- Run customer-safe checks.
- Retry, cancel, or open support with diagnostics.
Checks
- Status text does not expose internal hostnames or secrets.
- Internal API failures are translated into customer-safe messages.
- Retry instructions are scoped to the customer surface.
Topics
Retry, cancel, or escalate operations
Use Operations to diagnose async deploy, import, purge, certificate, and platform actions.
Old content still shows after a deploy
Separate CDN cache from browser cache, purge the right path, and verify with clean requests.
Domain not resolving or pointing to the wrong place
Diagnose DNS propagation, wrong CNAME targets, and nameserver mismatches with safe public tools.