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Status message glossary

Understand Waiting DNS, SSL pending, healthcheck failed, object storage gated, and similar statuses.

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Troubleshooting and status glossary

Status message glossary

Understand Waiting DNS, SSL pending, healthcheck failed, object storage gated, and similar statuses.

Panel path

  1. Management Panel
  2. Help
  3. Troubleshooting
  4. Status glossary

Prerequisites

  • Status message must not include internal host, queue key, or secret.
  • Every status connects to a customer action or support escalation.
  • Examples do not use real domain/account data.

Step-by-step guide

1

Find the status in glossary

Waiting DNS, SSL pending, healthcheck failed, and object storage gated are explained in one glossary.

  • Open Troubleshooting.
  • Go to the status heading.
  • Read customer action.

Expected result: The user sees the next action without internal operation knowledge.

cdnctl equivalent 
cdnctl container apps diagnose --account <account_uuid> --app <app_uuid>
2

Move to related operation or guide

If the status is operation-driven, use Operations; if DNS/SSL/cache-driven, use the product guide.

  • Open the guide referenced by the status.
  • Create support ticket with operation timestamp if needed.

Expected result: The issue lands on the right customer-facing surface.

cdnctl equivalent 
cdnctl operations list --account <account_uuid>

Verification

  • Status explanation is customer-safe.
  • Internal-only details do not appear in public help.
  • Operation/time details are enough for escalation.

Use cases

Support needs to explain a state without mentioning internal servers or queue keys.

Quick workflow

  1. Find the status.
  2. Read meaning and customer action.
  3. Check related guide.
  4. Escalate only if customer checks pass.

Checks

  • The status has a next step.
  • The message is customer-visible.
  • Internal-only implementation details stay out of public docs.

Related pages