CDN.com.tr Help

Troubleshooting and status glossary

Use this section when a user sees a status or error and needs the next safe action.

Back to Help Center

Troubleshooting and status glossary

Use this section when a user sees a status or error and needs the next safe action.

Use cases

  • Waiting DNS is shown after hostname creation.
  • A deploy operation is queued or failed.
  • Object Storage is gated by readiness.

Workflow

  1. Read the status.
  2. Open related operation/log/status page.
  3. Run customer-safe checks.
  4. Retry, cancel, or open support with diagnostics.

Checks

  • Status text does not expose internal hostnames or secrets.
  • Internal API failures are translated into customer-safe messages.
  • Retry instructions are scoped to the customer surface.

Smoke tests

  • PlatformHelpDocumentationTest checks status guide content.
  • GeneralAuthContractTest protects internal auth behavior.
  • ApiSecurityContractTest covers error response safety.

Topics

Status message glossary

Understand Waiting DNS, SSL pending, healthcheck failed, object storage gated, and similar statuses.