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CDN.com.tr Help

Understand SSL status and fix common problems

Decode the SSL shield states on the domain list — active, queued, expired, waiting for redirect, needs attention — and the safe next step for each.

Understand SSL status and fix common problems

Decode the SSL shield states on the domain list — active, queued, expired, waiting for redirect, needs attention — and the safe next step for each.

Use cases

A customer sees "certificate expired", "waiting for redirect", or "not managed on CDN DNS" on a domain row and needs to know whether action is required.

Workflow

  1. Open Distribution settings and read the SSL summary under the domain row.
  2. Match the state with the glossary below.
  3. Follow the linked action: redirect DNS, re-issue, renew, or wait for the queue.
  4. After any change, use Apply Changes and verify the public URL with a private browser window.

Checks

  • "Certificate is active" with a future date means nothing to do.
  • "Waiting for redirect" means the certificate will be issued automatically after DNS points to CDN.com.tr — or use the zero-downtime wizard to issue it now.
  • "Certificate expired" on a domain whose DNS is outside CDN.com.tr usually means automatic renewal was impossible; re-issue with the DNS challenge wizard or complete the DNS transfer.
  • The note "this hostname is not on CDN DNS, so it cannot renew automatically" is informational while the certificate is valid — plan the renewal before the expiry date.

Frequently asked questions

My certificate shows as expired but the site has a certificate — why?

The panel shows the state of the certificate assigned to that hostname on CDN.com.tr. The browser may be reaching a different certificate (for example the origin or an old provider). Check which DNS target the hostname currently resolves to.

How do I test HTTPS without waiting for my browser cache?

Use a private window or `curl -I https://yourdomain.com`. Browsers cache certificates and redirects aggressively; a normal reload can show stale state.

What is the difference between Auto SSL and the DNS challenge wizard?

Auto SSL works after your domain already points to CDN.com.tr and renews by itself. The DNS challenge wizard works before the switch, through a TXT record at your current provider, and does not renew automatically.

Related pages

Use Auto SSL

Let CDN.com.tr request and renew certificates after DNS and verification are ready.